This policy covers refunds for paid deep reports purchased on RandomTarot. Deep reports are digital goods delivered by link, so our policy is built around whether the report was generated and whether you have opened it. All readings and reports are for reflection and entertainment only; dissatisfaction with the content of a random draw is not by itself a basis for refund. The cases below are.
Last updated: 6 November 2026.
1. Report not generated: automatic refund request
If your report has not been generated within 10 minutes of successful payment, we retry generation once and then automatically request a full refund. This is a refund request rather than an instant refund: once the payment provider confirms it, the money returns to your original payment method. Waffo typically takes 5 to 10 business days after confirmation, depending on your bank. You do not need to contact us to start this process. If you believe a refund request should have been triggered but has not appeared, email us with your order token.
2. Report generated but not opened: full refund within 7 days
If the report was generated but you have not opened or downloaded it, you can request a full refund within 7 days of purchase. Email us with your order token. Once we confirm the report is unopened, we will refund in full and revoke the report link.
“Opened” means the report link was accessed or the file was downloaded.
3. Report opened: case by case
If you have opened the report, the digital good has been delivered, and a refund is not automatic. We will still consider a request if, for example, the report is clearly broken, truncated, or does not match the cards you drew; it was opened by mistake and you contacted us promptly; or a technical fault on our side affected your purchase.
Email us within 14 days of purchase with your order token and a short description. We will reply with a decision: a full refund, a partial refund, or a regenerated report.
4. Duplicate charges
If you were charged more than once for the same report, email us and we will refund the duplicate in full.
5. How to request a refund
Send an email to support@randomtarot.site with:
- Your order token (shown on the confirmation page and in the delivery email).
- The email address used at checkout, if any.
- A brief reason for the request.
We aim to respond within a few business days. Refunds go to the original payment method through Waffo.
6. What is not covered
Disagreement with the content of a random card draw, and requests made more than 14 days after purchase (except duplicate charges). Purchases by anyone under 18 are not permitted under our terms; contact us and we will handle these individually.
See also our privacy policy.